1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact details: name, email address, phone number, and any information you submit through forms or messages.
• Order information: order details, menu selections, preferences, fulfillment type, and related customer service communications.
• Payment information: payment details are generally processed by third-party payment processors or ordering platforms, not stored directly by AiCha Boba except for transaction-related records we receive.
• Device and usage data: IP address, browser type, device type, pages visited, referring pages, approximate location information, and similar analytics data.
• Cookie and tracking data: information collected through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Information

We may use personal information to:

• Process and fulfill orders and customer requests.
• Communicate with you about orders, support questions, promotions, or operational updates.
• Operate, maintain, secure, and improve our website and services.
• Understand website traffic and customer behavior through analytics.
• Comply with legal obligations, enforce our policies, and protect our business.

3. Third-Party Services

We may share information with service providers and platforms that help us operate our business and website, including:

• Clover for online ordering and related transaction processing.
• DoorDash, UberEats, and Grubhub when you order through delivery marketplace integrations or links.
• Google services such as Google Fonts, Google Maps embeds, and analytics-related tools.
• Website hosting, security, and analytics providers used to support the functionality and performance of our site.

These third parties may collect and process information under their own privacy notices. We encourage you to review their policies when using those services.

4. Cookies and Tracking Technologies

Our website may use cookies, embedded content, analytics tools, and similar technologies to remember preferences, analyze traffic, improve performance, and support features such as maps, fonts, or marketing measurement. Cookies may be set by us or by third-party services integrated into the site.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, comply with tax and accounting requirements, and meet legal obligations. Retention periods may vary depending on the type of information and the services involved.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable exceptions. These rights may include the right to:

• Know the categories of personal information we collect, use, disclose, or share.
• Request access to specific pieces of personal information we hold about you.
• Request deletion of personal information, subject to legal or operational exceptions.
• Request correction of inaccurate personal information.
• Receive equal service and pricing even if you exercise your privacy rights.

AiCha Boba does not sell personal information for money and does not knowingly sell or share personal information of consumers under 16 years of age.

7. How to Submit a Privacy Request

To submit a privacy-related request, please contact AiCha Boba at (949) 328-1677 or visit us at 28171 Marguerite Pkwy Ste 24, Mission Viejo, CA 92692. When permitted by law, we may need to verify your identity before fulfilling certain requests.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children through the website without appropriate legal basis or parental authorization where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the website after an update indicates acceptance of the revised policy to the extent permitted by law.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact AiCha Boba at (949) 328-1677 or visit us at 28171 Marguerite Pkwy Ste 24, Mission Viejo, CA 92692.